Need Help?
Frequently Asked Questions (FAQs)
Is TheSafePharmacy a licensed pharmacy?
We are a fully licensed online pharmacy, where we operate in accordance with current legislation and seek to meet all relevant guidelines and requirements.
Do I need a prescription to purchase medication?
Yes, for prescription medications, you must show that you have a legitimate prescription of the medication from a licensed health care provider.
How long does shipping take?
Shipping speeds differ for different areas and different methods. For example, our regular shipping usually arrives within 2-3 weeks. If you prefer express delivery, it will take 3-5 days.
What if I have questions about my medication?
If you have questions or concerns about any medications that you are taking, please call or email us. We have a team of licensed pharmacists who will do their best to help you.
Is my information safe?
We use industry-standard security techniques to protect both your personal and medical information
Can I purchase over-the-counter medications without a prescription?
As long as the medication is labeled as over the counter (OTC), you may acquire it without a prescription.
How do I track my order?
After your order has been dispatched, you will receive tracking numbers by email. You can then track your parcel’s journey using the shipper’s website.
What if my order is delayed or lost?
You must contact us immediately if your order does not arrive when and where it should. We will endeavor to look into the matter and rectify it as a priority.
What if I'm given the wrong medication?
If you have been given the wrong medicine, contact us immediately. A fresh batch of medication will be ordered for you, and you will be given instructions on how to return the incorrect medicine.
How do I make an account?
You can by clicking on the “Register” or “Sign Up” link.
